Courtyard Gardens

 

Courtyard Gardens

Courtyard Gardens

Courtyard Gardens offers senior living in a home like setting where seniors can maintain a sense of dignity, purpose and self esteem. Courtyard Gardens pledge to serve with kindness, love and professionalism, while providing cost effective quality care and demonstrating our commitment to all of our residents.

BUSINESS CHALLENGE

Similar to other senior living facilities with often limited administrative staff, Courtyard Gardens found it difficult to handle HR-related issues in-house. Wanting to control costs, improve efficiencies and maintain compliance with HR regulations, the company decided to explore outsourcing its HR-related functions. This would allow Courtyard Gardens to focus on top quality, individualized resident care.

Specific issues included:

  • With more than 100 employees they needed to handle payroll, benefits, quarterly 941 reporting, W2s, and I9s better.
  • With limited HR staff, it was difficult to remain current on changing HR regulations.
  • An increase in workers’ compensation claims, led to increased workers’ comp rates. Improving their employee safety record, while controlling rate increases became a priority.

SOLUTION

Courtyard Gardens selected our affiliate as the outsourced partner for HR, benefits and workers’ compensation programs. Using a cross-functional team, our affiliate provides the following services:

  • Our affiliate's onboarding process allows for paperless submission of employee forms through the self-service tool.
  • Our affliate's payroll coordinator sets up employer and employee tax deductions and payroll details for income tax, wage garnishments, SUTA, FUTA, unemployment tax, etc.
  • HR specialists are available to respond to problems and take proactive steps such as developing an employee handbook, and drafting policies. The Benefits Team administers benefits and responds to questions.
  • Loss control and risk management specialists are available to establish safety programs in accordance with OSHA guidelines and to develop safety manuals. In the event of workers’ compensation claims, Our affiliate offers 24-hour claims reporting as well as return-to-work and light duty programs. With our affliate's insurance company, claims administrators can directly review and handle claims without the need for a third party.

RESULTS

After 10 years, Courtyard Gardens is still pleased with their relationship with our affiliate. Specific result areas include:

  • Our affiliate has reduced costs and improved control over workers’ comp issues. The company has not only controlled rate increases but also provided risk management guidance and training to improve employee safety and reduce the number of claims.
  • Our affiliate keeps Courtyard Gardens advised of changes in HR law and insurance requirements, saving them the time and resources.
  • Courtyard Gardens relies on our affiliate's staff to answer their HR-related questions and help them through a variety of employee-related situations.